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PAIA Manual

Last updated: [ADD: date]

DRAFT. To be reviewed by a qualified legal professional before publishing.

This manual is published under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It explains how to request access to records held by Go2Group.

This is a starting template. Have it completed and checked by a qualified legal professional, and confirm whether any exemption applies to Go2Group, before you remove the draft notice.

Company details

  • Name: [ADD: registered company name]
  • Registration number: [ADD]
  • Head of the private body: [ADD: name and title]
  • Information Officer: [ADD: name]
  • Physical address: [ADD]
  • Postal address: [ADD]
  • Email: [ADD]
  • Telephone: [ADD]

The Information Regulator's guide

The Information Regulator has published a guide on how to use PAIA and POPIA. It is available on the Regulator's website at inforegulator.org.za, and from the Regulator's offices.

Records we hold

We hold the following categories of records. Some are available on request; others may be refused on the grounds PAIA allows, such as protecting someone's privacy or commercially sensitive information.

  • Company records: incorporation documents, statutory registers, minutes and resolutions
  • Financial records: financial statements, tax records, banking records and invoices
  • Employee records: employment contracts, personnel files, payroll and leave records
  • Client and supplier records: contracts, correspondence and enquiry records
  • Operational records: policies, procedures and internal correspondence

Records available without a request

Information published on this website is available without a formal request.

Records kept under other laws

We keep records as required by laws including [CONFIRM]: the Companies Act 71 of 2008, the Basic Conditions of Employment Act 75 of 1997, the Labour Relations Act 66 of 1995, the Employment Equity Act 55 of 1998, the Income Tax Act 58 of 1962, the Value-Added Tax Act 89 of 1991, the Unemployment Insurance Act 63 of 2001, the Compensation for Occupational Injuries and Diseases Act 130 of 1993, and the Protection of Personal Information Act 4 of 2013.

How to request a record

  1. Complete the prescribed request form (Form 2), available from the Information Regulator's website.
  2. Send it to our Information Officer at the email or address above.
  3. Give enough detail for us to identify the record, and say how you would like to receive it.
  4. Pay any prescribed fee. We will tell you if a fee applies.

We will respond within 30 days, as PAIA requires. If we refuse a request, we will give reasons and explain your options.

Processing of personal information (POPIA)

  • Purpose: to provide our services, respond to enquiries, recruit staff, manage employees and suppliers, and meet legal obligations.
  • Categories of people: clients and prospective clients, job applicants, employees, suppliers and website visitors who contact us.
  • Categories of information: contact details, company details, CVs and employment history, and correspondence.
  • Recipients: our Go2 businesses where needed to help you, and service providers such as Zoho and Cloudflare who process information on our behalf.
  • Cross-border transfers: some service providers store information outside South Africa, with protection as required by section 72 of POPIA.
  • Security: we use reasonable technical and organisational measures to protect personal information.

Availability of this manual

This manual is available on our website and at our offices.